Returns & Exchanges

At Lofree, we want you to experience the ultimate typing comfort; if you are not completely satisfied with your Lofree Flow 2, you may return it within 30 days of delivery. All items must be in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the Lofree Flow 2 keyboard, including all original cables, keycap pullers, and documentation, back into its original retail box.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our warehouse inspects the keyboard for quality assurance, we will process your refund to your original payment method within 5-7 business days.